If you need to cancel your shipment, please contact us as soon as possible. Cancellations can be made before the package has been dispatched. For returns, we accept items returned within 30 days of delivery, provided they are in original condition. Refunds are processed within 5-7 business days after the return is received.

Transcorp-Ex offers a variety of shipping services to meet your needs, including standard, expedited, and overnight shipping. We also provide specialized services for fragile and high-value items. For more details on our services, visit the Shipping Services section on our website.

If your package is lost or damaged during transit, please notify us immediately. We will initiate an investigation and work towards a resolution as quickly as possible. Depending on the outcome, we may offer a replacement or a full refund. For more information, refer to our Lost or Damaged Packages policy.

Once your package has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment in real-time on our website or through our mobile app. If you encounter any issues with tracking, please contact our support team for assistance.

Our customer support team is here to help you with any questions or issues you may have. You can reach us via phone, email, or live chat. For quick answers, visit our FAQ section or consult our Help Center. We strive to respond to all inquiries within 24 hours.